Instruction

Please click what you want to see in the following lists:

Shipping
Our shipping costs are calculated by weight. All items are weighed individually. Our mail or parcels are sent by USPS. You can check the postage costs of items by adding them to your basket, then clicking the [Estimate Shipping] button.
The unit of weight is using Pound.
We will ship anywhere in the US, Canada and Europe. The starting location of shipping is at our facility of New Jersey. The shipping calculation is based on this facility of New Jersey.
Free shipping is for the customer of United States, for over $25 purchase.
Free shipping is for Customer in Canada for the over $50 purchase.
Free shipping for the customer in Europe, the total purchase cost is over $50 dollars.
I also accept the special shipping requirement, please send me Email for the shipping method that you preferred.
We will send your order at the next working day after your payment is clearly received.
We will choose the shipping method for free shipping order. If the order is lower than 13 Ounces, It will ship by US First Class mail/international mail. If it is over 13 ounces, we will have the rights to choose the suitable method for this shipping.

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Return and Refund
We will make every efforts to ensure all of our products reach you in perfect condition.
When the shipping problems occur, or if you are not satisfied with your order, please contact us via the [Ask a Question] button on the order history page or by responding to your [order confirmation email] in regards to returns or product damaged during shipping. We will be more than willing to assist you in reconciling the situation.
We must be notified within 7 days of receipt. The item must be received by us within 14 days. Please email us. You will need to provide product details, a description of the fault and your preference for a refund or replacement.
It is your responsibility to ensure that the item is suitably packaged and returned. You are responsible for the item until it is received. Note: we do not cover the cost of you returning products. Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable.
We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is possible and do our utmost to make the process as stress-free as we can do for you.

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Privacy Notice
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.
Our hosting server is SSL server, it means your information will not be disclose to any hacker easily. We do not disclose customer information to third parties.
The type of information we will collect about you includes: your name, address, phone number and e-mail address.
Cookies are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item.
All electronic payment details will be collected and processed by third parties on the secure servers of the world's largest online payment facilities - PayPal and Google Checkout. You also can make your payment by check and mail to us.
We may send you a newsletter. If you do not wish to receive this newsletter you can unsubscribe at any time.

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Ordering
All orders can be placed online via this web site.
When you place your order you will be sent an email to confirm that we have received it. These email confirmations are produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to fulfil that order. We will then check availability of the product(s) ordered. If the product(s) is available and the details of the order are correct, you will receive an email once the product(s) is dispatched. If the product is not available we will also notify you via email. In the event of a product being unavailable the payment made for the product will be refunded in full.
We may cancel any order if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, you will be notified via email and any payment made for the product(s) will be refunded in full.
For resellers, please write down the Item numbers that you are interested and send email to us. We will give you the discount according to the total amount.

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Payment
Payment must be made at point of ordering. All payments are to be made via online payment methods or using gift voucher(s).
We accept all major credit and debit cards. (Through PayPal Secure Checkout or Google Checkout) You do not need to create an account to process a payment at PayPal Secure Checkout. You can see the Screen shot of PayPal and Google checkout payment page.

About Google Checkout
Google Checkout is an independent system for shopping cart payment module. Google Checkout has all the functions: such as language choices, many mailing methods, which includes USPS. If you preferred to use Google Checkout, you should enter the log-in page of Google Checkout at Shopping Cart Contents Page.
Pay by check or money order:
We also accept the check and money order. We will send your order out after the check cleared with our bank. You should mail your check to:
JHW Enterprises LLC
P.O. Box 4105
Clifton, NJ 07012
United States
For more information about how to make payment, please read [Payment Methods].

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Contact US
If you have any question, please contact us.
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